Hi So,
Greetings!
Please follow the steps below.
1. Check if you have configured the correct APN of your simcard.
Reference: FMB204 GPRS settings - Wiki Knowledge Base | Teltonika GPS (teltonika-gps.com)
2. Check if you have configured the correct server details, IP address, Port Number and Protocol should be correct.
Reference: FMB204 GPRS settings - Wiki Knowledge Base | Teltonika GPS (teltonika-gps.com)
3. Check if you have enough data balance on your simcard.
4. Check if you have registered your device IMEI to your server.
5. Lastly check if you have implemented codec 8 or codec 8 extended to your server.
Reference: Codec - Wiki Knowledge Base | Teltonika GPS (teltonika-gps.com)
If you still encountered an issue, please create a VIP helpdesk ticket.
Please contact your sales manager. If you don't have any contact with our Sales managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with a description of your situation to info@teltonika.lt When contacting Us, please provide: IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description
Best Regards,
Maynard C.
