Question

Hi,

I have an FMB920. I am a new user with a few questions.

- What is exactly FOTA and web FOTA? What does it for? So far I found no documentation about it.

- Is there a heartbeat kind of message of the tracker? I wrote my own software to receive messages and I get more messages then I expected. There are even messages with 0 event id. What are those? In parallel I am testing FMB920 with traccar too.

- What will happen if in the Teltonika Configurator app under "Data Acquisition" I set 0 as "Send Period"? Does this field influence heartbeat messages in any way, if any?

- It seems there are extra short messages with 1 byte contains only 0xFF. Is it a valid message or just a partially received one because of a network error for example?

- I had a server outage for a few days so my device collected records in the meanwhile. I expected quicker data sending but a full night was not enough to send cca 10MB. Is it possible if everything fine? I am in Budapest, the capital city of Hungary so I guess GSM network should be fast enough even in the evening.

- There is a text written on the box of FMB920: "Mount this side up". Why it is important? What if I cannot do so?

Thanks for your kind support in advance!

Comments

In the meanwhile, I found out that the Teltonika parser library I use in my golang program generates wrong response packages. This is the reason I experienced much more packages and internal storage usage then I expected originally. So please ignore this part of my original post :)

This is the library I used for UDP packet parsing and response generating: https://github.com/filipkroca/teltonikaparser

I will raise pull request to fix this issue in the original library.

Answer 1

Hi 

good day 

we have a wiki page if you want to know about Teltonika devices and how to config, just follow the page https://wiki.teltonika-gps.com/view/FMB920_Configuration

if you want to know more details please Create a VIP help desk or contact your sales manager. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill out the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with a description of your situation to [email protected] Please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description

Thank you

Best Regards,

Comments

Thanks for your response!

Is VIP help desk a paid service?

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Hi

good day

VIP help desk, not a paid service

if you don't have a VIP help desk, you can contact your sales manager, who will provide it.

Thank you

Kind regard

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Can you please help me who should I contact if my local distributor sold only the device with no support?