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Teltonika device supports multi-IMSI technology simcard one example is Truephone Simcard this simcard is also using a SIM toolkit app.
1. Network | Truphone for Things
2. Overview | Truphone for Things
3. Global network connectivity SIM card with Fleet Management (FM) | Teltonika Telematics (teltonika-gps.com)
Things that you need to check.
2. APN username
3. APN password
4. GPRS authentication
If you put all the information correct and still the device is not able to acquire the operator code or activate the simcard please create a VIP helpdesk ticket.
Kindly provide the datasheet of the Simcard that you are using.
Please contact your sales manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with description of your situation to email@example.com When contacting Us, please provide: IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description