Question

I own a multiImsi SIM that needs to interact with the device, and looks to be failing. Is TM2500 (or FMA120) really supporting SIM Toolkit app?

Answer 1

Hi 

Greetings!

Teltonika device supports multi-IMSI technology simcard one example is Truephone Simcard this simcard is also using a SIM toolkit app.

Reference:

1.  Network | Truphone for Things

2. Overview | Truphone for Things

3. Global network connectivity SIM card with Fleet Management (FM) | Teltonika Telematics (teltonika-gps.com)

Things that you need to check.

1. APN

2. APN username

3. APN password

4. GPRS authentication

If you put all the information correct and still the device is not able to acquire the operator code or activate the simcard please create a VIP helpdesk ticket.

Kindly provide the datasheet of the Simcard that you are using. 

Please contact your sales manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with description of your situation to info@teltonika.lt When contacting Us, please provide: IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description

Best Regards,

Maynard C

Comments

Hello!

Thanks for your answer, could you please check which STK release protocol is supported by these 2 of your devices? Release 98 or 99?  I'm aware about some limitation with that multiIMSI card for Rel98 or older devices.

Thanks in advance!

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Hi

Kindly create a VIP helpdesk query and state your requirements STK may require special firmware to enable this function.

Best Regards,

Maynard C.

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Thanks, I will do so.

On the other hand, are there specific AT commands you advise to manage this STK support? Maybe a pre-configuration is needed?