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We have a rare situation with some FMC130 devices, they stop sending GPRS data, the technicians have to disconnect power and internal battery and then connect again to make them work again.

We believe it happen when the device moves inside areas where no cellular signal is available and then back to area with signal, the device does not recover GPRS link again. No matter what SMS command we send, the device does not answer.

Any help will be appreciated.

Sergio

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hello,

good day 

please update the latest firmware, if you don't have the latest firmware. please Create a VIP help desk or contact your sales manager. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill out the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with a description of your situation to info@teltonika. Please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description

https://wiki.teltonika-gps.com/wikibase/index.php?title=FMC130_firmware_errata&mobileaction=toggle_view_desktop

Thank you

Best Regards,