Hello, thank you for your question.
"Failed to get status transfer protocol features" may appear when your configurator version does not support your current device firmware.
Please take a look to our current configurator versions in this link: https://wiki.teltonika-gps.com/view/Teltonika_Configurator_versions
For security reasons, we do not share firmware/updater tool on the community forum. Kindly contact your sales manager/distributor. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Please also provide us with the lock code and IMEI of the device(s) when contacting us.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to email@example.com