Answer 1

Hello.

Is internal battery connected and battery voltage visible in the configurator ?

How is battery charge mode configured ?

https://wiki.teltonika-gps.com/view/FMC125_System_settings#Battery_Charge_Mode

Regards

Comments

The voltage is visible,charge mode when needed,I change the internal battery,but same problem when disconnect main power,the unit shutdown.

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Understood.

Please change to "always" and anfter battery is charged check if device could work on battery.

What is power voltage supply level and device firmware version ?

Answer 2

Hello,

 

Thank you very much for your feedback.

 

Please disconnect and reconnect the external power and internal battery. Please send the “cpureset” and “sdformat” SMS commands to the device in the same order. Ref.: FMC125 First Start and FMC125 SMS/GPRS Commands

If the issue persists – please contact your sales manager so we can better analyze the issue and provide a solution.

If you do not have any connection with our sales managers, please contact us via our official website:

- Go to https://teltonika-gps.com/,

- click the "CONTACT US" button at the bottom right of the page,

- fill the online form

- and submit it.

Please select "Telematics" as the topic.

Alternatively, you can send an e-mail with a detailed description of your situation to info@teltonika.lt.

When contacting us, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description

 

Best Regards,