Ask a question

3516 questions

4005 answers


27720 members

Ask a question
0 votes
in Vehicle tracking by
For the test, I mounted an eye sensor on a door in my house.
When I open or close the door, the sensor detects no movement.
Is it possible to adjust the sensitivity in a new firmware?
Sorry, no its procedent comment here.... Soryy

1 Answer

0 votes



Thank you very much for asking.

Please review EYE SENSOR / BTSMP1 for more information on sensor product specifications, functionalities and configuration, such as EYE App Configuration - Advanced configuration: Sensor reading and events.


If that doesn't work and you're still experiencing sensor function issues, please contact your sales manager so we can better understand the issue and provide a solution.

If you do not have any connection with our sales managers, please contact us via our official website:

- Go to,

- click the "CONTACT US" button at the bottom right of the page,

- fill the online form

- and submit it.

Please select "Telematics" as the topic.

Alternatively, you can send an e-mail with a detailed description of your situation to

When contacting us, please follow these recommendations:


Best Regards,