Question

Hey Teltonika,

i just purchased a FMT100. I'm not able to connect via bluetooth. The configurator shows my device, but then gets stuck on "collecting data". After 1 minute or so it crashes. The LEDs on FMT100 stop blinking.

Connection via USB is no problem.

FW 03.25.15 rev.02
Configuration 6.1.14.0
Configurator 1.6.4_B.3.25_R.8

Win10 21H1 19043.1083

Do you have any suggestions?

Many greetings
G

Answer 1

Hello there, 

Good day. Thank you for your question.

I will suggest installing the latest firmware for FMT100, as shown here https://wiki.teltonika-gps.com/view/FMT100_firmware_errata and test the device again. We would like to inform you that we do not share firmware files/updater and other files in the community forum. To receive firmware files, updater, and documentation on devices, please contact your sales manager. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt

Thank you for your understanding.

Kind regards.

Comments

Thank you very much!

I contacted teltonika sales and they provided me with a new firmware. BUT they suggested next time i should ask my vendor (dealership) where i bought the device first. 

With new firmware everything works perfect!

G