We are aware of this issue and are currently are looking into it, so should be solved soon. In a meantime if you have an urgent need to update firmware you can upload firmware file on your account, go to files section of FOTA WEB, copy the ID of the file you have uploaded and when creating new firmware update task just copy and paste that file ID in firmware tab and that file will be instantly located. Once assigned, task should complete successfully.
To receive firmware files, updater and documentation on devices, please
contact your sales manager.
If you don't have any contacts with our Sale managers, please contact with them on our official
and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to firstname.lastname@example.org