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in Vehicle tracking by anonymous

Good day,

For some reason, I have never been able to reliably connect to the FMB125 using the configuration. It seems to work for fmb120 but not 125.

I have tested on my desktop, laptop and colleagues laptop.

Here is the device in configurator:

I then click on it, and it just shows this screen.

Does anyone else have this issue? It drives me crazy, as we have to plug in a USB cable to make changes on the device, and this is not easy when it is installed in a vehicle.


by anonymous
Good day.

We would like to analyze your issue. Please raise a query via VIP Helpdesk or contact your Distributor/Sales manager.

If you don't have any contacts with our Sale managers, please contact with them on our official website and click on the "Contact Us" button. When you click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with description of your situation to

Thank you for your understanding.

Best regards

1 Answer

0 votes
by anonymous

Could you please use the latest version of the configurator

Re-pair the device-laptop according to the instructions

I hope that this will solve this issue

Best regards
by anonymous

I am currently using the latest to my knowledge, It was just recently released.

However, I have tested with all of the following versions with no success:

  • V1.4.14.23292
  • V1.5.5.29406
  • V1.6.4B3.25R1
I only seem to have this issue with FMB125 my fmb120 seems to connect fine.