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0 votes
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in Vehicle tracking by anonymous
When we turn off a vehicle, the GPS does not allow the vehicle to be turned off. When I disconnect the GPS, the vehicle turns off and there are no problems when I turn it on and off. I have 2 cases with this same problem, the only solution we have found is to change the gps device.

Some community has had this same problem, I appreciate all the help to have a solution.

1 Answer

0 votes
by anonymous

Hello.

We would like to analyze your issue.

Please contact your sales manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with description of your situation to info@teltonika.lt When contacting Us, please provide: IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description
 

Best regards.