Question

I am unable to connect to my FMB920 device - how ever i am using the latest configuration tool

Screenshot attached below

Comments

Couldn't attach on original question for some reason 

---

Hi Fabio

I suggest you use an old version of configurator

Answer 1

Dear Fabio,

I suppose the Firmware Loaded on the device uses Special Firmware that's why it shows "Not Supported" even though the Configurator is latest. Either you need to use specific Configurator or update the device Firmware so you can change the configuration of the device.

In both cases you need reach out to us via VIP Helpdesk or contact your sales manager/distributor. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill out the form and submit it.

Hope this helps :)

Regards,
Patrick

Answer 2

Hi Fabio

I suggest you use an old version of configurator