Hi,
Please check our wiki page for TST100: TST100 - Wiki Knowledge Base | Teltonika Mobility (teltonika-mobility.com)
Please contact your sales manager or create a VIP helpdesk if you need remote support. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with description of your situation to info@teltonika.lt When contacting Us, please provide IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description
Best Regards,
Maynard C.