Question

Hi,

I have a FMB920 and was doing some tests with my SIM forcing the GPRS connection to be down. I realize that every 6 minutes, device is kind of rebooting, or at least it's resetting the modem side and the communication with the SIM card.

Are those 6 minutes configurable or even removable?

On top of that, I also feel that Refresh command sent by my SIM to the device aren't forcing the module to be rebooted, I have to wait till those 6 minutes to be elapsed to notice that modem is asking the SIM for all the needed parameters again.

Thanks in advance!

Answer 1

Hello.

We would like to analyze your issue.

Please contact your sales manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with description of your situation to info@teltonika.lt When contacting Us, please provide: IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description

Best regards.

Comments

Hi,

Already on discussions with your business/technical teams to work for a solution.

Thanks!

Alfredo