Question

The battery of my brand new FMB920 lasts about 5 minutes and in these 5 minutes it didn't even send 1 message to the server.
Is this normal?
The battery was not connected to the PCB when I received it, is that correct?

Answer 1

Hello

It depends on the condition of your battery and the configuration of your device.

Please connect devices to main power and allow the internal battery to fully charge and check again.

Configuration details

https://wiki.teltonika-gps.com/view/FMB920_System_settings#Battery_Charge_Mode

Best regards

Comments

I've left connected to the main power for all the night, but the result was the same. I've even changed the battery with a new one that I've bought for another device, but still it lasts for just a few minutes.

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Hello.

We would like to analyze your case, therefore please open ticket in VIP Helpdesk and provide all needed information: device IMEI, firmware version, configuration file. If you don't have VIP Helpdesk login. please contact with your Sales Manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to info@teltonika.lt

Best Regards

Answer 2

Hello.

We would like to analyze your case, therefore please open ticket in VIP Helpdesk and provide all needed information: device IMEI, firmware version, configuration file. If you don't have VIP Helpdesk login. please contact with your Sales Manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to info@teltonika.lt

Best Regards