Question

Downloading logs through configurator throws error.

Is there anything we could do?

Answer 1

Good day,

Professional devices do not support this feature it is only supported by devices not in the Professional program.
Professional devices include: FMB640, FMB641, FMC640, FMC650, FMM640, FMM650 - they do not support Internal Log download through configurator or FOTA WEB.

Logs with FMX6 series devices can only be taken through Terminal or Hercules:
https://wiki.teltonika-gps.com/view/How_to_capture_log_and_dump_files#Log_capturing_using_terminal
https://wiki.teltonika-gps.com/view/How_to_capture_CAN_adapter_log_from_FM_device%3F

If you are trying to resolve an issue.
Please contact your sales manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics".

Kind regards