Question

Hello,

I have some FMB130 equipment that are showing abnormal behavior when reading the 1-wire temperature sensors.

Recently some FMB130 devices are returning ID 0x0000000000000000. The equipment only returns to normal when I do a reset.

I've tried the following approaches:

 - Change the firmware version to the latest one: (03.27.14.Rev.00)

 - Checked the connections between the FMB130 and the equipment

 - Change the sensors.

 Is there any documentation that can help solve this problem?

Answer 1

Hello, good day.

We would like to analyze your issue. According to the information shared, it requires an exchange of private information outside this platform from the device and server you are currently using. 

Please contact your sales manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with description of your situation to info@teltonika.lt When contacting Us, please provide: IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description 

Best regards.