Good day. Thank you for your question.
We would like to analyze your issue.
Please reach out to us via VIP Helpdesk or contact your Sales manager. If you do not have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/
and click on the "Contact Us" button. When you will click, please fill out the form and submit it.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to firstname.lastname@example.org
When contacting us, please provide the IMEI, logs, configuration file, and firmware version.
Please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description
Thank you for your understanding.