FOR TIPS, gUIDES & TUTORIALS

subscribe to our Youtube

GO TO YOUTUBE

4167 questions

4739 answers

3460 comments

0 members

We are migrating to our new platform at https://community.teltonika.lt. Moving forward, you can continue discussions on this new platform. This current platform will be temporarily maintained for reference purposes.
0 votes
302 views
in Vehicle tracking by anonymous
Hello,

When we update device configuration through FOTA WEB, does CAN program numbers stays the same or is updated from configuration? We have one configuration file for multiple vehicles with different CAN program numbers and we are wondering if we can update configuration through FOTA WEB without resetting the CAN program numbers.

1 Answer

0 votes
by anonymous

Hello,

 

Thank you very much for contacting us.

 

If a configuration file with a particular Program Number (Parameter ID: 45002) is assigned to a device via FOTA WEB, the device will use the Program Number specified in the configuration file. Therefore, you should not assign a particular configuration file with a standard Program Number to devices on different vehicles that are not supported with the same Program Number.

 

For further needs, questions or issues to be reviewed and solved, please contact your sales manager.

If you do not have any connection with our sales managers, please contact us via our official website:

  • Go to https://teltonika-gps.com/,
  • Click the "CONTACT US" button at the bottom right of the page,
  • Fill the online form and submit it.

Note: Please select "Telematics" as the topic.

Alternatively, you can send an e-mail with a detailed description of your situation to info@teltonika.lt.

When contacting us, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description

 

Best Regards,

by anonymous
Is there a way to update configuration via FOTA WEB without affecting existing CAN Program Number?
by anonymous

Hello,

 

You can update the configuration via FOTA WEB by uploading a full configuration.

Here you need to specify the Program Number in the configuration file you assign.

 

Best Regards,