Thank you very much for contacting us.
If a configuration file with a particular Program Number (Parameter ID: 45002) is assigned to a device via FOTA WEB, the device will use the Program Number specified in the configuration file. Therefore, you should not assign a particular configuration file with a standard Program Number to devices on different vehicles that are not supported with the same Program Number.
For further needs, questions or issues to be reviewed and solved, please contact your sales manager.
If you do not have any connection with our sales managers, please contact us via our official website:
- Go to https://teltonika-gps.com/,
- Click the "CONTACT US" button at the bottom right of the page,
- Fill the online form and submit it.
Note: Please select "Telematics" as the topic.
Alternatively, you can send an e-mail with a detailed description of your situation to firstname.lastname@example.org.
When contacting us, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description