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+1 vote
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in Vehicle tracking by anonymous
After configuring FMB920, it does not connect via GSM nor GPRS. I'm from South Africa and our APN is "internet" with no username or password so I leave those blank, what could the problem be?

1 Answer

0 votes
by anonymous

Hi, good day 

reset configuration and don't put any APN  leave it blank, enable auto APN...reboot the device 

check GSM signal and SIM status, if there is a good 2G coverage area should get GPRS. if SIM status is ready and the GSM signal is good but didn't get GPRS please put the exact APN.

 still have an issue please update the latest firmware or please Create a VIP help desk or contact your sales manager. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill out the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with a description of your situation to info@teltonika. Please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description

this is fmb920 firmware errata  https://wiki.teltonika-gps.com/view/FMB920_firmware_errata

Thank you 

Best regards