Question

Hello,
One of our many FMB640 devices keeps stopping to send AVL records to our server. We have tried many suggestions found on this forum and more. However, what we are interested is how to debug these kind of situations?
SMS `getinfo` command returned RST:9(Total abnormal restarts count.) ERR:16(Error Counter.). As I understand, this indicates some kind of problem, but still we were unable to get more info about it using SMS commands. We also tried to send bbinfo (to get lastest events) but this command returned ,,Command is not supported" response.
How to get more information about errors occurring in he device itself?

Answer 1

Hello,

 

Thank you very much for contacting us.

With FMB640, you have the options to retrieve device logs physically via Terminal or Configurator, or remotely via Hercules.

 

For further needs, questions or issues to be reviewed and solved, please contact your sales manager.

If you do not have any connection with our sales managers, please contact us via our official website:

• Go to https://teltonika-gps.com/,
• Click the "CONTACT US" button at the bottom right of the page,
• Fill the online form and submit it.

Note: Please select "Telematics" as the topic.

Alternatively, you can send an e-mail with a detailed description of your situation to [email protected].

When contacting us, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description

 

Best Regards,