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in Vehicle tracking by anonymous

After sending a command  (e.g. getio) the device keep sending the IO status. There is no regular pattern, but it keeps sending.

Connecting to the configurator the "Sent SMS" counter is incrementing according with the number of SMS sent, the Received SMS is incrementing as well despite the fact no one sent any SMS. It's like the device does not understand that such SMS was already replied.

Testing on a FMB1225 works just fine.

1 Answer

0 votes
by anonymous

Hi,

 Please create a VIP ticket so that we can analyze this issue.

Please contact your sales manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with description of your situation to info@teltonika.lt When contacting Us, please provide: IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description

Best Regards,

Maynard

Best answer
by anonymous
Hi. We have opened a ticket which is undergoing analysis. We wanted to post here to see if any other user is being affected by the same issue.

For reference, query ID 179615.
by anonymous

Just in case someone ends up in the same issue, we accidentally updated FMC firmware using FMB programmer.

If I might suggest, I would do some check... of course the operator should pay attention, but it would be great if the configurator could warn you about such an error.