Question

I tried sending the camreq:1, 1 command and nothing. I enabled for send photos every 10 s, and the recived AVL is empty. I hope someone can help me!

Answer 1

Hello.

Device is not sending camera images as AVL data. It requires special protocol from server side to be implemented as described on Teltonika Wiki:

https://wiki.teltonika-gps.com/view/Teltonika_DualCam#DualCam_camera_file_transfer_support

Device schould have apriopriate firmware version installed which supports DualCam:

https://wiki.teltonika-gps.com/view/Teltonika_DualCam#Firmware_Version

If you still have issues with DualCam feature, please open new ticket on VIP Helpdesk and provide all needed information: device IMEI, firmware version, configuration file. If you don't have VIP Helpdesk login. please contact with your Sales Manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to info@teltonika.lt

Best Regards