Question

Hello!

I'm using FMB003 and Gpswox.

It happens several times when the battery level on a car randomly jumps to 0 when the car is deffinetly moving.

Here you can see the speed of the car at 17:43:14:

And the battery level at the exact same time:

Why could this happen? He could send data of other sensors at that time, only the battery level showed 0%.

Thank you for your help :) 

Answer 1

Hello.

We would like to analyze your case, therefore please open ticket in VIP Helpdesk and provide all needed information: device IMEI, firmware version, configuration file. If you don't have VIP Helpdesk login. please contact with your Sales Manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to info@teltonika.lt

Best Regards