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We are migrating to our new platform at https://community.teltonika.lt. Moving forward, you can continue discussions on this new platform. This current platform will be temporarily maintained for reference purposes.
0 votes
398 views
in Vehicle tracking by anonymous

2 Answers

0 votes
by anonymous
Hello,

Can you please provide a screenshot of the configurator version (in the title bar), device IMEI, and firmware version visible on it?
by anonymous

This is what is shown 

by anonymous

The firmware version that's on the device is not supported on the configurator that you are currently using. The configurator version has to be compatible with the current firmware of your device.

We would like to inform you that we do not share firmware files/updater and other files in the community forum. To receive firmware files, updater and documentation on devices, please contact your sales manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle Telematics". 

Or you can send an e-mail with description of your situation to info@teltonika.lt

0 votes
by anonymous

this is what s on the configurator

by anonymous
Hi,

The firmware your device is using cannot be configured with the version of configurator you are having currently. The firmware needs to be updated for you to configure. The firmware is not available online you need to contact your concerned sales executive to get the firmware.

Thanks