Question

We use GPS-server.net to host and attached is an image of  the io information sent back from 2 different FMB204 units but both apparently on the same firmware, I am unable to work out why they are so different with one giving a lot more information than the other! Please could someone more familiar with the product tell me why the difference and if it is posable to configure what is sent to save data usage.

 Thank you.

Comments

PROBLEM SOLVED.

The problem was not with the Teltonika device, but with the host software, we were using. In it was a cache that had to be cleared before it could see the changes made when a new configuration was sent to the FMB unit.  

Answer 1

Hello.

We would like to analyze your case, therefore please open ticket in VIP Helpdesk and provide all needed information: device IMEI, firmware version, configuration, answer for getver SMS command. If you don't have VIP Helpdesk login. please contact with your Sales Manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to [email protected]

Best Regards

Answer 2

Hello,

The identical device with the same configuration cannot send different data packets. Please share the HEX data received from both the device and the config file so that the issue can be identified.

Thanks