Hello.
We would like to analyze your issue, therefore please open new ticket in VIP Helpdesk and provide all needed information:
Device IMEI, firmware version and configuration file.
If you don't have VIP Helpdesk account, please contact your sales manager.
If you don't have any contacts with our Sale managers, please contact with them on our official website
https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to info@teltonika.lt
Best Regards
