Question

FMB920 device for unknown reasons suddenly stopped sending data to the server. I downloaded the log from FOTA and it says "Not enough records to send! Min: 1 Server: 0" I don't know why it sent data for a long time and suddenly stopped saving records. It is set to send every 4 minutes. It is outside and can see over 20 satellites. Below is an excerpt from the log:

GPS state: 1

TTFF: 53s

TTLF: 25s

NoFix: 0s

Latitude :51.3351

Longitude:19.3873

Altitude :206

FW Ver: AXN_5.10_333ÖUqJ≤eIÄ3_17041900,0000,,

$UEqJ≤eIÄTSYNC: Last Sync:NITZZ at 1645076952s, NTP cnt:0, Fails:0

EUUqĻeIÄū[2022.02.17 07:11:14]-[WD.FUNC] WARNING @ 172:counter:2 Cnt:1 Limit:10800

÷UUqĻeIÄū[2022.02.17 07:11:14]-[REC.GEN] Not enough records to send! Min:1 Server:0

√UqŅeIÄ[MODEM.STATUS]

Answer 1

Hello.

We would like to analyze your case, therefore please open ticket in VIP Helpdesk and provide all needed information: device IMEI, firmware version, configuration, answer for getver SMS command. If you don't have VIP Helpdesk login. please contact with your Sales Manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to info@teltonika.lt

Best Regards

Answer 2

Hello.

We would like to analyze your case, therefore please open ticket in VIP Helpdesk and provide all needed information: device IMEI, firmware version, configuration, answer for getver SMS command. If you don't have VIP Helpdesk login. please contact with your Sales Manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to info@teltonika.lt

Best Regards