Good day. Thank you for your question.
The VIP Helpdesk account is created when you make a direct purchase from us via our Sales Manager. If you have made the purchase from our reseller/distributor, you may request access from them. May I know if you have reached out to our Sales Manager on our official website https://teltonika-gps.com/
followed by clicking on the "Contact Us" button? Please fill out the form and choose "Vehicle telematics" as the topic before submitting it. Alternatively, you may send an e-mail with the description of your situation to firstname.lastname@example.org