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in Vehicle tracking by anonymous
FMT100 Installed the drivers. Downloaded the configurator. I connect it to the configurator. The configurator sees its IMEI number and the firmware number to which COM port it is connected, but the inscription is Not supported. What to do?

The firmware version in the device 03.27.10 Rev:193.

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by anonymous

Hello Bibika, 

Good day. Thank you for your question.

The firmware you are using is not compatible with the Configurator, which is why it's showing as not supported. Please reach out to us via VIP Helpdesk or contact your Sales Manager/Distributor and we will provide you with the respective Configurator, as we do not share firmware files/updater and other files in the community forum. If you don't have any contacts with our Sales managers, please contact them on our official website and click on the "Contact Us" button. When you will click, please fill out the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to

Thank you in advance.

Kind regards