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21946: FMB120 Cannot connect configurator.

0 votes
266 views
in Vehicle tracking by anonymous

Hello. I have a FMB120 and cannot connect to configurator. I have power supply and also connect micro usb cable to pc. The mesage is not supported like in photo. Please help me. Thank you for support.

1 Answer

0 votes
by anonymous

Hi, maybe you are using the wrong configurator for the firmware version that you are currently using for your FMB120. 

We would like to analyze your issue.

Please contact your sales manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with description of your situation to info@teltonika.lt When contacting Us, please provide: IMEI/Logs/Configuration file/International GSM number/Firmware version/ect, please follow these recommendations: https://wiki.teltonika-gps.com/view/Recommendations_for_filling_a_query_description

Regards

Maynard