Question

Hello,
On Friday I was trying to upload a bunch of config file to FotaWeb but everytime I was getting the same error:
The Given data was invalid.
How can I upload config file? What I'm missing ? I've tried to change the file with configurator but averytime I was getting the same error.
All config files where made with configurator 1.7.4 and all of them are working on every devices I got.
Thanks in advance

Answer 1

Hello.

We would like to analyze your case, therefore please open ticket in VIP Helpdesk and provide all needed information: device IMEI, firmware version, configuration, answer for getver SMS command. If you don't have VIP Helpdesk login. please contact with your Sales Manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to info@teltonika.lt

Best Regards

Comments

Thanks!
I've sent and email!

Answer 2

Hello.

We would like to analyze your case, therefore please open ticket in VIP Helpdesk and provide all needed information: device IMEI, firmware version, configuration, answer for getver SMS command. If you don't have VIP Helpdesk login. please contact with your Sales Manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to info@teltonika.lt

Best Regards