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as above the devices IP address can't be accessed via the browser i've followed the troubleshooting with the boot menu and reset it by holding down the power followed all the procedures. It accepts the reset but still the IP address doesn't work when directly connected via a ethernet cable. any help on this situation would be appreciated.

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Hello.

Please post your questions regarding RUT devices in separate Networks group forum.
Thank you for your understanding.
Here is the link: https://community.teltonika-networks.com/

Best Regards