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hi i just installed FMB 130 device is working fine i sent sms to the device and i got confirmation from the device (Default configuration)

in my laptop i can cnnect the bluetooth with the device but in the configurator iam getting Device not connected  

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Hello Habib,

Good day. Thank you for your question.

May I know if you have tried replacing the USB cable, or if you have other devices that are working with the same USB cable? I would suggest that you reach out to us via the VIP Helpdesk or contact your Sales Manager so we can analyze the device better. If you don't have any contacts with our Sales managers, please contact with them on our official website and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to

Thank you for your understanding.

Kind regards.