Question

Hello, we are currently in the process of implementing the 8E protocol with the FMC001, the TMT250 and the GH5200 on our platform. The FMC001 sends data records repeatedly from time to time. We have now found out via the log that the FMC001 sometimes simply incorrectly evaluates the number of data records transmitted and therefore sends the data over and over again.

What can we do against it? I hope for quick help here.

Matthias

Answer 1

Hello there,

Good day. Thank you for your question.

We would like to analyze your issue. Please reach out to us via VIP Helpdesk or contact your Sales Manager. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt

When contacting us please provide the IMEI, logs, the configuration file, and the firmware version/. Please follow these recommendations: https://wiki.teltonikagps.com/view/Recommendations_for_filling_a_query_description

Thank you for your understanding.

Kind regards.