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Hello Zia, 

Good day. Thank you for your question.

Please go through our Wiki page, where you will find the Manual and documentation for FMB920. Also, to start using the device on your laptop, ensure that it is Windows-based OS, followed by the installation of the PC driver after which you can access the device via the Configurator. For the firmware version, you may refer here - but to obtain access to the file, you will need to contact us via the VIP Helpdesk (where you can directly communicate with the Support Engineers) or contact your Sales Manager/Distributor. 

If you don't have any contacts with our Sales managers, please contact them on our official website and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to

Thank you in advance.

Kind regards.