Question

FMB204
The device uploading data but not responce to SMS message 
I tried the configurator  :I can see my dervice on the configurator but when I am clicking on it I am getting error message:  "failed to get status transfer protocol featuers"
Look at the pictures attached
Teltonika.Configurator_1.7.22_B.3.27_R.21

Hello 

Answer 1

Hello, thank you for your question.

The configurator version you are using does not support your devices firmware. You device needs to be updated to a later version, to be accessible by the latest configurator.

For security reasons, we do not share firmware/updater tool on the community forum. Kindly contact your sales manager/distributor. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it. Please also provide us with the lock code and IMEI of the device(s) when contacting us.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt

Thank you for your understanding.