Question

Hi,

I have configured Teltonika Dual Cam device with FMM125 gps tracker. I have followed the installation instructions and I managed to get it working pretty well.  I can send a camreq command to capture a photo fro the front, rear and both camera successfully.  Photos are stored as jpeg files on the camera transfer server.

The problem I'm having is that the FMM125 device never send the jpg images to my gps server that is issuing the camreq command.  All I get from FMM125 is the following:

"Request for photo from source 1 received" and then nothing happens. I was expecting to receive some image data shortly after that, but I get nothing. However, the photos are generated and stored on the camera-transfer-server correctly.  Am I missing something in the configuration to make this happen?

Thank you

Answer 1

Hello there,

Good day. Thank you for your question.

We would like to analyze your issue. Please reach out to us via VIP Helpdesk or contact your Sales Manager/Distributor. If you don't have any contacts with our Sale managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt

When contacting us please provide the IMEI, configuration file, and firmware version. Please follow these recommendations: https://wiki.teltonikagps.com/view/Recommendations_for_filling_a_query_description

Thank you for your understanding.

Kind regards.