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Good day. We would like to analyze your issue. Please raise a query via VIP Helpdesk or contact your Distributor/Sales manager. If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with description of your situation to info@teltonika.lt Thank you for your understanding. Best regards