Question

FMB devices consume very large amounts of GPRS data if it cannot connect to the server (e.g. server does not work or the object has been deleted from the server) It seems, when server is unavailable or if server reject connection the FMB device continuously trying to establish a connection, which causes very high GPRS data consumption. Can it be changed ? for example, that the next connection attempt (in case of server unavailability or connection rejection) was performed after some time and not constantly ?

Answer 1

Hello there,

Good day. Thank you for your question.

We would like to analyze your issue. Please reach out to us via VIP Helpdesk or contact your Sales Manager/Distributor. If you don't have any contacts with our Sales Managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt

When contacting us please provide the IMEI, logs, configuration file, International GSM number, and firmware version. Please follow these recommendations: https://wiki.teltonikagps.com/view/Recommendations_for_filling_a_query_description

Thank you for your understanding.

Kind regards.