Good day. Thank you for your question
Regarding this matter, in order for us to advise you better, please reach out to us via VIP Helpdesk or contact your Sales Manager/distributor. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to email@example.com
When contacting us please provide the IMEI, logs, configuration file, firmware version. Please follow these recommendations: https://wiki.teltonikagps.com/view/Recommendations_for_filling_a_query_description
Thank you for your understanding.