Good day. Thank you for your question.
We would like to analyze your issue. Please contact your sales manager. If you don't have any contacts with our Sale managers, please contact them on our official website https://teltonika-gps.com/
and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to [email protected]
When contacting us, please provide the IMEI, Logs, the Configuration file, and the Firmware version. Please follow these recommendations: https://wiki.teltonikagps.com/view/Recommendations_for_filling_a_query_description
Thank you for your understanding.