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Hello Akhilmon,

Good day. Thank you for your question.

We will provide you with access to the firmware but only via VIP Helpdesk so you will need to raise a query on VIP Helpdesk or contact your sales manager. If you don't have any contacts with our sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt

Thank you for your understanding.

Kind regards.