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Hello Akhilmon,

Good day. Thank you for your question.

We will provide you with access to the firmware but only via VIP Helpdesk so you will need to raise a query on VIP Helpdesk or contact your sales manager. If you don't have any contacts with our sales managers, please contact them on our official website and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to

Thank you for your understanding.

Kind regards.