Good day. Thank you for your question.
We will provide you with access to the firmware but only via VIP Helpdesk so you will need to raise a query on VIP Helpdesk or contact your sales manager. If you don't have any contacts with our sales managers, please contact them on our official website https://teltonika-gps.com/
and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to email@example.com
Thank you for your understanding.