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Hi

I am having issues using the FMB001 with a Tesla vehicle. I have an OBD adapter and plugged in the device, it works, except it seems to interfere with the cars alarm system, causing the alarm to sound un-necessarily.

Is there any solution to this?

For example is a USB adapter available to power the device or does it need to be plugged in via OBD?

Thanks

1 Answer

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by

Hello Gareth, 

Good day. Thank you for your question.

Please try to disable the OBD Feature in the Configurator.

Kindly try this and let me know if it helps.

Best regards.

by
Hi, where do I find the configurator?

Thanks
by
Hi I have found the configurator, but it does not seem to detect the FMB001, I am using a micro USB lead to connect to the PC from the front micro USB port on the FMB001

Do I need to use a different lead?

Is there a way for the software to "see" the tracker?
by
Ok, I figured out I needed to have the tracker plugged into the car AND the USB for the PC for it to see the device.

I have checked the setting above and they were already DISABLED. I have left it disabled.

I still have the same problem.....
by

Hello Gareth, 

Good day. Thank you for your feedback.

We would like to analyze your issue. Please contact your sales manager. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt

When contacting Us, please provide: IMEI, logs, configuration file, firmware version, please follow these recommendations: https://wiki.teltonikagps.com/view/Recommendations_for_filling_a_query_description

Thank you for your understanding.

Kind regards.