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ago in Vehicle tracking by
i'm Having trouble with FMB920 not reporting as it's suppose to the unit those have airtime and data it only report once the vehicle start moving after it has stopped it report back for almost 4 hours than it it stop reporting again.

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ago by
Hello Smiso,

Good day. Thank you for your question.

We would like to analyze your issue, therefore, I will suggest that you raise a ticket on VIP Helpdesk or contact your Sales Manager/Distributor to raise a ticket for you. If you don't have any contacts with our Sales managers, please contact them on our official website and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to

When contacting Us, please provide Log files, Configuration files, Firmware versions. Please follow these recommendations:

Thank you for your understanding.

Kind regards.
0 votes
ago by

Please cross check your FMB920 wiring in the vehicle, The VCC (Red wire) of the device should connect to the voltage line directly coming from the battery.

Even after the key removed from the vehicle, the device should get the power supply voltage.

Probably in your case, the wire you connected the VCC will get voltage after the engine start.

Thanks in advance,