Hello Savic,
Good day. Thank you for your clarification.
We will need to analyze this condition as there can be a few factors on why this occurs. Therefore, kindly raise a ticket on VIP Helpdesk or contact your Sales Manager/Distributor. you don't have any contacts with our Sales Managers, please contact them on our official website
https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with description of your situation to info@teltonika.lt
Thank you for your understanding.
Kind regards.