Good day. Thank you for your question.
Please go through these links and let me know if you need further assistance. https://wiki.teltonika-gps.com/view/How_to_download_DDD_files_with_Front_Panel_Cable and https://wiki.teltonika-gps.com/view/WEB_Tacho
For access to Tacho Web, you will need to contact your Sales Manager or raise a query on the VIP Helpdesk. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with description of your situation to firstname.lastname@example.org