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Hi, I have a problem with downloading the DDD file from the tachograph

Tachocheck corresponds correctly to CAN_2: 111,3BFC

The vehicle moves every day, the ignition is on

Unfortunately, the next attempts end with errors as shown in the attached picture

Sending a text message tacho_connect does not change anything 

FV version 01.00.05

by
Hello, the same thing happens to me and at the moment I don't get a response from viphelpdesk. Do you have any document about it?

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Hello

To fully analyze your issue please create query on VIP helpdesk and provide device GSM number, configuration file and device IMEI.

Thank you
by
Ok, I have already sent it, waiting for a reply