Hello Mcuellar,
Good day. Thank you for your question.
We would like to analyze your issue because there may a possibility that the device was not updated properly but we would recommend that you raise a ticket via VIP Helpdesk or contact your Distributor/Sales Manager. If you don't have any contacts with our Sales managers, please contact them on our official website
https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt
We appreciate your patience and understanding.
Kind regards.
